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Test 1: How do operators react in stressful situations. They pass the buck onto superiors....pussies.
OPER: SPRINT RELAY 9073F DIALING 907-338-2385 ASSISTANCE THANK
YOUGA
USER: operartor? you there? i really need someone to talk to
OPER: IM
SORRY THE NUMBER U HAVE REACHED IS NOT IN SERVICE AT THIS TIME IF U NEED
ASSISTANCE PLEASE DIAL UR DIRECTORY(OTHER MESSAGE NOT CLEAR) (F) (ANS MACH HUNG
UP) GA
USER: my friend died in a car accident and well i dont know what to do
USER: he was my only friend and i feel so bad
OPER: (HELLO THIS IS THE CA ARE U
GOING TO MAKE ANOTHER CALL TODAY Q GA)
USER: i mean he was a really great guy
OPER: (YES THE CA IS HERE ARE U GOING TO MAKE ANOTHER CALL PLEASE READ THE ABOVE
MESSAGE )GA
USER: but he had to go cause he said my cat was ugly
OPER: (THE CA
CANNOT HELP U WITH THAT INFORMATION U MUST PROVIDE A VALID NUMBER THAT THE CA
CAN CALL THE NUMBER U GAVE BEFORE IS NOT A WORKING NUMBER GA
USER: so i mean he
was really asking for it
OPER: (ONE MOMENT WHILE I GET THE
SUPERVISOR TO ASSISTANCE U WITH THIS CALL ) PLEASE HOLD FOR SUPERVISOR (ONE
MOMENT PLS)
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